Return & Shipping Policy

 

  • All sale items that are 30% off or higher are final sale and cannot be returned. This includes all flash sales and sale items.
  • If returning 1-4 items there is a restock fee of $5 deducted from your refund. If returning 5-10+ items, there is a restock fee of $10 deducted from your refund. 
  • All sales made at regular price on www.shop-resa.com are valid for a full refund when received within the 14-day period. All items must be returned in the same condition they were received with tags attached.
  • We do not offer exchanges. Upon receiving your refund OR store credit you can then reorder your correct style, color, and size.
  • INSTANT CREDIT: Pay with your instant refund. Use the voucher code in the gift card field at checkout. Your purchase will ship right away, even if you haven’t completed your return. We will refund any outstanding voucher balance within receiving your return.
  • We do not offer free returns. Prepaid return shipping labels are only available for returns made in the US and are paid for by the customer. Cost is calculated per the customer's item/items and location they are shipping from. These charges will be deducted from your refund/store credit once we receive the package back to us. If you wish to return your packages at your own expense, please do so after your return is approved.
  • RESA is not responsible for lost or stolen packages. No exceptions. We offer ROUTE PROTECTION as insurance to our customers for all outgoing packages. If you turn this off, this again notifies you that RESA is not responsible. This is entirely up to the customer's discretion. For any questions regarding tracking the customer is responsible for contacting the shipper for further details and/or opening a claim.
  • Bodysuit Collection must have hygiene liners still intact to be eligible for a refund or store credit. Any returns without liner will not be accepted. 
  • Any duties, taxes or fees for international orders are to be paid by the customer.
  • Any purchase's made of duplicates or multiples within the same placed order have a restocking fee of $10.00 per garment. We are available during business hours for help with sizing on our direct line during business hours. We love to help and hear from you! 

Initiate a Return Shipping Label