RETURNS & EXCHANGES

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RESA Returns & Exchange Policy

RESA Return & Exchange Policy

At RESA, we want you to love your purchase. If something isn’t right, we’re happy to offer a refund or exchange on eligible items within 14 days of delivery.

Please review the guidelines below before initiating your return.

1. Return Eligibility

Regular-Priced Items

Full-price items purchased through shop-resa.com are eligible for a refund or exchange when:

  • The return is initiated within 14 days of delivery
  • The item is in its original, unworn condition
  • All original tags are attached
  • The item is free of deodorant marks, makeup, stains, odors, or other signs of wear
  • The item was not marked Final Sale at the time of purchase, or purchased during a site wide flash sale

Items that have been worn, washed, damaged, or otherwise show signs of wear cannot be accepted. We will ship these items back to you, and they will not receive a refund or store credit.

RESA Swim — Store Credit or Exchange Only

Swimwear is not eligible for a refund.

Eligible swimwear returns may receive store credit or an exchange when:

  • The return is initiated within 14 days of delivery
  • The item is completely unworn
  • All tags are attached
  • The original hygiene liner is still attached
  • The item is free of stains, odors, makeup, or other signs of wear

For sanitary reasons, we recommend trying on swimwear over underwear. Worn, soiled, or stained swimwear will not be accepted.

Negligee Collection — Store Credit or Exchange Only

Items from our NEGLIGEE COLLECTION are not eligible for a refund.

Eligible returns may receive store credit or an exchange when:

  • The return is initiated within 14 days of delivery
  • The item is unworn
  • All original tags are attached
  • The item is free of stains, odors, makeup, or other signs of wear

2. Final Sale Items

Final Sale items are not eligible for return, refund, or exchange.

This includes:

  • All items in our Sale Collection
  • Items purchased during promotional sales offering 30% off or more
  • Any item specifically marked Final Sale at the time of purchase

3. How to Start a Return

All returns and exchanges must be initiated through our Returns Portal.

Start your return here: [RETURNS PORTAL]

Returns that are not submitted through the Returns Portal will not be eligible for a refund or exchange.

Please note:

  • Each order must be returned separately using the order-specific return label
  • Items from multiple orders cannot be combined into one return
  • Return shipping costs are the customer's responsibility and will be deducted from the refund
  • If you send an item back without an approved return request, it will not be processed or returned to you
  • Any items returned to our facility that are not RESA merchandise will be discarded

Please note that weekends and holidays may affect shipping and processing timelines.

4. Restocking Fees

A restocking fee applies to larger returns:

  • 5+ items: $10 restocking fee

The applicable restocking fee will be deducted from your refund.

5. Return Processing

Once your return arrives at our warehouse, please allow 7–10 business days for processing.

Once your return has been processed, you will receive an email confirmation.

Please note that your bank or payment provider may require additional time to post the refund to your account.

6. Orders Returned to Sender

If an order is returned to sender, we will issue a full refund to the original payment method to help prevent the same delivery issue from occurring again.

7. Lost or Stolen Packages

RESA is not responsible for packages that are lost or stolen after being marked as delivered.

We offer REDO Order Protection at checkout as optional insurance. If Order Protection is declined, RESA is not responsible for lost, stolen, or delivery-related issues.

For tracking or delivery issues, customers should contact the shipping carrier directly to file a claim.

8. International Orders

Customers are responsible for all duties, taxes, customs fees, and import charges associated with international orders.

For international returns:

  • Customers are responsible for arranging and paying for return shipping
  • Customers must provide their own return tracking information
  • International shipping costs, duties, taxes, and import fees are non-refundable

9. Discount Codes

Discount codes may only be applied to full-price items unless otherwise specified.

Discount codes cannot be applied retroactively to previous purchases.

10. Chargebacks

If you have an issue with your order, please contact RESA before initiating a credit card chargeback. We are always happy to help resolve an issue directly whenever possible.

Unauthorized or fraudulent chargebacks may be disputed by RESA. We reserve the right to provide the applicable order, shipping, and transaction information to the payment processor or other appropriate parties in connection with a dispute.

For questions or concerns regarding your order, please contact our customer service team before filing a chargeback so we have an opportunity to assist you.

Questions?

If you have questions about your return or exchange, please contact our customer service at info@shop-resa.com team before sending your item back. We’re happy to help.